Fuze is a global cloud communications and collaboration platform for the enterprise, empowering the workforce to do their best work. Layered with Fuze Discover, the platform provides deep analysis of communications and collaboration activity, enabling enterprises to identify and explore new trends to guide strategic business initiatives. Fuze Discover gives IT leaders the power to unlock the true value of their communications activity. Understanding usage and communications patterns enables organizations and leaders to better understand trends to support a company’s most valuable asset, their people, while also maximizing productivity and cost efficiency. With the ability to analyze unified communications and collaboration activity from across the enterprise, Discover breaks down silos to uncover insights not previously possible. Leveraging insights from communications usage patterns across voice and video can help organizations identify macro trends helping them drive business efficiency and cross functional productivity, and gain a competitive edge. Fuze Discover enables IT leaders to analyze the following: - True ROI: Real-time visibility measuring actual utilization with the baseline operational goals set at the start of the Fuze deployment - Adoption: Evaluate product adoption by department and region, identifying enablement gaps post deployment and prioritize training and onboarding tactics - Usage Patterns: Measure usage patterns by department and region to help uncover and address cross-functional team misalignment and trends around device preferences, such as mobile and softphone versus a traditional hardphone that can lead to cost savings - Performance Metrics: Benchmark workforce effectiveness against communications patterns to determine how, when, and where teams do their best work.
Press and media coverage
Fuze: https://www.fuze.com/media-center/Fuze-Unlocks-Business-Insights-with-Fuze-Discover-for-Interactive-Exploration-of-Real-Time-Communications-Activity UC Today: https://www.uctoday.com/unified-communications/ucaas/uncover-new-insights-with-fuze-discover/ No Jitter: https://www.nojitter.com/fuze-lights-ucaas-enhancements